ROCKRIDGE 4WD LLC FAQ

Sample FAQ Answer

By using our site, you consent to our privacy policy.

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

This online privacy policy applies only to information collected through our website and not to information collected offline.

We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To administer a contest, promotion, survey or other site feature.
• If you have opted-in to receive our e-mail newsletter, we may send you periodic e-mails. If you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-in to receive e-mail newsletters, you will not receive these e-mails. Visitors who register or participate in other site features such as marketing programs and 'members-only' content will be given a choice whether they would like to be on our e-mail list and receive e-mail communications from us.

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include ROCKRIDGE 4WD, LLC.. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2003.

• We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
• When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
• We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients is not used for marketing purposes.
• Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

All orders are processed within 24-48 hours, Monday-Friday. Orders placed on Saturday-Sunday or on ANY major holiday will be processed the next business day. Most orders are shipped UPS Ground or through the US Postal Service. If we discover a delay in your shipment, we will do our best to contact you. In most cases, if a product is not available to ship immediately, it is placed on backorder. Backorders will not be charged until your order is ready to ship - except for orders paid through PayPal.com. Payments made through PayPal.com will be charged immediately. Rockridge 4wd has no control over this.

All Shipping quotes apply to the United States (Lower 48 States) only. For Shipping outside this area please contact us for proper shipping rates. FREE SHIPPING applies to the United States (Lower 48 States) only. Shipping charges will apply to all other regions. Items marked with Freight DO NOT qualify for FREE SHIPPING.

If you have special shipping requirements, please contact Rockridge 4wd. For International Orders please contact Rockridge 4wd. Login to check Order Status & Tracking

All returns must have an RGA # & the original sales receipt must accompany returns.

We accept returns for exchange or refund 5 calendar days after delivery of the product. At our sole discretion after 5 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• Without showing signs of wear or damage in any way
• Within 5 calendar days of the delivery date (after 5 days no returns are allowed)
• Must not be a special order or a custom order
• Unless noted that it cannot be returned or has a different return policy time period other than that 5 days noted in that item's particular item description.

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately.

Refunds are contingent upon inspection of item(s) once we receive it. There is a 20% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 5 days if you intend to return ANY item back to our store. Items returned to us AFTER 5 days and WITHOUT contacting us will NOT be refunded.

*Customer is responsible for all shipping costs if seller is not at fault.

*Shipping costs are non refundable.

Return How-To:

Request an RGA # by contacting ROCKRIDGE 4WD with your invoice number and reason for return.

After you have sent an RGA request a customer service representative will be in contact with you shortly with your RGA #.

Click here » to link to the RMA Form page

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, ROCKRIDGE 4WD, LLC. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. ROCKRIDGE 4WD, LLC. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. ROCKRIDGE 4WD, LLC. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a ROCKRIDGE 4WD, LLC. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

In the event that a ROCKRIDGE 4WD, LLC. product is mistakenly listed at an incorrect price, ROCKRIDGE 4WD, LLC. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. ROCKRIDGE 4WD, LLC. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, ROCKRIDGE 4WD, LLC. shall issue a credit to your credit card account in the amount of the incorrect price.

All trademarks, service marks and trade names of ROCKRIDGE 4WD, LLC. used in the site are trademarks or registered trademarks of ROCKRIDGE 4WD, LLC.

In an attempt to provide increased value to our visitors, ROCKRIDGE 4WD, LLC. may link to sites operated by third parties. However, even if the third party is affiliated with ROCKRIDGE 4WD, LLC., ROCKRIDGE 4WD, LLC. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of ROCKRIDGE 4WD, LLC.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, ROCKRIDGE 4WD, LLC. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by ROCKRIDGE 4WD, LLC. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

ROCKRIDGE 4WD, LLC. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, ROCKRIDGE 4WD, LLC. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, ROCKRIDGE 4WD, LLC. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to ROCKRIDGE 4WD, LLC. in its sole discretion.

ROCKRIDGE 4WD, LLC. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to ROCKRIDGE 4WD, LLC..

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of ROCKRIDGE 4WD, LLC. products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of ROCKRIDGE 4WD, LLC. products) must be commenced within one (1) year after the claim or cause of action arises. ROCKRIDGE 4WD, LLC.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. ROCKRIDGE 4WD, LLC. may assign its rights and duties under this Agreement to any party at any time without notice to you.

ROCKRIDGE 4WD, LLC. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if ROCKRIDGE 4WD, LLC. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

You agree to indemnify, defend, and hold harmless ROCKRIDGE 4WD, LLC., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of ROCKRIDGE 4WD, LLC.. The collective work includes works that are licensed to ROCKRIDGE 4WD, LLC.. Copyright 2003, ROCKRIDGE 4WD, LLC. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with ROCKRIDGE 4WD, LLC. or purchasing ROCKRIDGE 4WD, LLC. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with ROCKRIDGE 4WD, LLC. or to purchase ROCKRIDGE 4WD, LLC. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by ROCKRIDGE 4WD, LLC.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.